Senior Transportation Coordinator: Carrie Rafferty
Phone: (708) 403-4222
Email: carrier@orlandtownship.org
We are very proud of this most important and needed service, and it is our pleasure to offer you a safe and efficient means of transportation to help you live independently and to remain an active and vital part of our community!
Orland Township has eight cars and one wheelchair accessible van in the fleet that provides curb-to-curb service to seniors, age 55 and older, who reside within the boundaries of Orland Township. Transportation is available to shopping areas, senior centers and other service providers within Orland Township. Transportation to medical appointments outside Orland Township boundaries is limited. In an effort to best serve all of our passengers, we ask that you keep the following guidelines in mind while using this service.
HOURS
Transportation service is available:
Monday through Friday from 8:15 a.m. to 3:30 p.m. (inside Orland Township)
Monday through Friday from 8:15 a.m. to 3:15 p.m. (outside Orland Township MEDICAL ONLY*)
FEES
$3.00 (per person) per unit of service (one-way) for rides inside Orland Township boundaries
$5.00 (per person) per unit of service (one-way) for rides outside Orland Township boundaries
*Rides outside Orland Township boundaries are for MEDICAL APPOINTMENTS ONLY
*Rides are not provided to/from work
Payment envelopes will be provided for your use. We ask that you give the envelope, with your full payment enclosed, to the first driver who will be driving you to your destination. Please provide the exact amount due for transportation services at the time.
RESERVATIONS
Can be made by calling (708) 403-4222 Monday through Friday from 9:00 a.m. to 3:00 p.m.
When calling to schedule a ride, be ready to provide the following passenger information:
- ID number, name, address, and phone number
- Number of persons traveling
- Date of the trip
- The exact street address (and building entrance) of each location, pick-up and drop-off
- For doctor’s visits give appointment time, length of visit, doctor name, address, and phone.
The request for transportation will be processed and you will receive a call back to confirm your trip date and actual pick-up and return times. When scheduling, the transportation coordinator will try to fit your ride in as near to the requested time as possible. However, it is helpful if times can be somewhat flexible. Lunch hour appointments are more difficult to arrange.
All requests for transportation can be scheduled up to one week in advance. You may schedule unlimited rides for medical appointments, however, two non-medical rides per week may be scheduled. Requests for transportation to medical providers have always been our top priority.
Please note, although we try to accommodate every request, there may be times which we cannot always provide what is requested.
If you have special needs, please inform the Transportation Department when scheduling your ride. All clients must be independently mobile. Persons not entirely mobile will need to provide their own personal care attendant for assistance.
Drivers are not authorized to make changes in trip times or pick-up or drop-off locations. All requests for changes must be scheduled with the office in advance.
PLEASE BE READY!
Watch for your vehicle to arrive. As much as our drivers try to be on time, traffic conditions can alter their schedules. Please be flexible and allow for the drivers to be fifteen minutes early or late. It is important for you to be prompt!
CANCELLATIONS
Always remember to cancel or reschedule your ride if you cannot make your appointed pick-up time. Please check your calendar carefully before scheduling a ride.
LIMIT PACKAGES
Please limit your packages to what you can carry. Our drivers are here to serve you, however they are not allowed beyond your doorstep. Please do not ask the drivers to make exceptions to these rules.
PASSENGER SAFETY
Your safety is important so we ask you to please wear your seat belt. Smoking, drinking and eating are prohibited in the vehicles.
Orland Township reserves the right to cancel transportation service on days severe weather conditions exist.
Please note, Orland Township is closed the following days for holiday observance and no transportation services will be available:
- Thursday, January 8, 2026 – Office Closure at 3:00 pm
- Monday January 19, 2026 Dr. Martin Luther King, Jr. Day
- Monday February 16, 2026 President’s Day
- Friday April 3, 2026 Spring Holiday
- Monday May 25, 2026 Memorial Day
- Friday June 19, 2026 Juneteenth
- Friday July 3, 2026 Independence Day
- Monday September 7, 2026 Labor Day
- Monday October 12, 2026 Columbus Day/ Indigenous Peoples’ Day
- Thursday November 26, 2026 Thanksgiving Day
- Friday November 27, 2026 Thanksgiving
- Tuesday December 24, 2026 Christmas Eve
- Wednesday December 25, 2026 Christmas Holiday
- Wednesday December 31, 2026 New Year’s Eve